Privacy Policy for Ezcert Limited

Effective Date: July 9, 2025

At Ezcert Limited ("we", "our", "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Service, Ezcert.io.

1. Information We Collect

We collect information to provide and improve our Service.

Information You Provide: This includes your name, email address, contact details, account credentials (username, password), and payment information.
Information from Your Use of the Service: We collect information about your activity on our platform, including:
- Educational Data: Courses you enroll in, your progress, quiz scores, notes, and study materials you create or access.
- Usage Data: Features you use, time spent on the platform, your IP address, browser type, and device information.

2. How We Use Your Information

We use your personal information to:

Provide, maintain, and improve our Service.
Personalize your learning experience by recommending content, tracking your progress, and providing insights into your study habits.
Process payments and manage your subscription.
Communicate with you about your account, service updates, and promotional offers (which you can opt-out of).
Ensure the security of our platform and comply with legal obligations.

3. Sharing of Information

We do not sell, trade, or rent your personal information. We may share your information with:

Trusted Third-Party Service Providers: Such as data hosting providers, who assist us in operating our business. These parties are obligated to keep your information confidential and secure.
Legal Requirements: We may disclose your information if required by law, such as in response to a court order or government request.
Payment Processor: We use Stripe for payment processing. When you make a payment, you provide your payment information directly to Stripe. Stripe's use of your personal information is governed by their privacy policy, which you can view here: https://stripe.com/privacy. We do not store your full credit card information on our servers.
International Data Transfers: Our service providers, including Stripe, may transfer and process your data outside of New Zealand. We take steps to ensure that your data is treated securely and in accordance with this privacy policy.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, remember your preferences, and analyze site traffic. You can manage your cookie preferences through your browser settings.

5. Children's Privacy

Our Service is not intended for children under the age of 16 without verifiable parental consent. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information without consent, we will take steps to delete it promptly.

6. Your Rights Under New Zealand’s Privacy Act 2020

You have certain rights regarding your personal information:

The right to access: You can request a copy of the personal information we hold about you.
The right to correction: You can ask us to correct any information you believe is inaccurate.
The right to deletion: You can request that we delete your personal information, subject to certain legal limitations. To exercise any of these rights, please contact us at support@ezcert.io.

7. Data Retention

We will retain your personal information for as long as your account is active or as needed to provide you with the Service. We may also retain information to comply with our legal obligations, resolve disputes, and enforce our agreements.

8. Security of Your Information

We take reasonable measures to protect your personal information from unauthorized access, alteration, or destruction. However, no security measure is completely foolproof.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Effective Date".

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at: Ezcert Limited Email: privacy@ezcert.io